HVAC Project Manager

Facilitate International is Hiring HVAC Project Manager for its operations in Ghazir (soon moving to Zouk Mosbeh): Responsibilities • Primary responsibility is customer service. • Communicates with customers to determine their needs. • Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software. • Receives check-in calls from the service technicians and informs workers of the next job to respond to. • Supports service technicians. • Maintains customer repair records using the computer database to give a detailed history of the work performed at their sites. • Maintains dispatching board to ensure the maximum efficient capacity of technicians. • Manage on-call schedule and notify technicians of their assigned weeks. • Notify answering service of the schedule and numbers to call in case of emergency. • Know and understand service work order module and service contract. • Active in all facets of dispatch. • Various reporting responsibilities as needed. Qualifications • Knowledge in installation of compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls; reading and interpreting blueprints/diagrams. • Knowledge in variety of residential and light commercial projects, installation of boilers, forced air equipment, gas piping, and ductwork. • Strong verbal, written, and organizational skills • Knowledge in HVAC Controls & Air Distribution • Knowledge in Refrigerant Disposal & Recycling • Knowledge in Air Conditioning and Refrigeration with Principles of Heating Applications • Knowledge in Troubleshooting Electrical Control Circuits • Knowledge in Boiler Operation, Maintenance & Safety • Previous dispatching/customer service experience. • Experience and utilize judgment in order to plan and accomplish goals. • Follow up and through with technicians and customers to help maintain good customer relationships.