Customer Orders Clerk

Responsibilities: • Receiving orders from customers via mail, phone, or other electronic means. • Obtaining customers’ details and billing information, and entering the information correctly on the order form. • Notifying departments when supplies of items are low, or when orders could deplete available supplies. • Informing customers about prices, shipping dates, and anticipated delays. • Forwarding information to the correct departments for delivery of the order. • Inspecting outgoing orders to ensure compliance with customer specifications. • Reviewing orders for completeness and forwarding incomplete orders for further processing. • Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments. Requirements: • A high school diploma or degree. • Prior work experience in a similar field is preferred. • Computer literacy, including word processing, spreadsheet software, and database applications. • Willingness to receive on-the-job training • An excellent rapport with customers. • The ability to handle customer complaints in a professional and calm manner. • Excellent written and verbal communication skills. • Analytical thinking, and excellent attention to detail. • Superb time management skills and the ability to coordinate team activities.